July 7, 2004

Hi E.J
I just wanted to send you a note saying thanks for making great boats and to let you know what great service I received from one of your dealers. On my way back from Pennsylvania to Canada I stopped by Bay Creek Paddling center in Rochester,NY , well, it just so happened that Bay Creek drove down to Rock Island and picked up some Fun's . I tested it out in flat water and the reps were very helpful explaining the outfitting. Two of the young assistants offered to take me out on a local creek. I accepted. We paddled a class two creek and I got to try out the 2-Fun. I loved it. I tried a few hole moves, it rolled easy. When we returned I bought the boat. I have never received service like this before in a boat shop. I am impressed. Thanks for bringing great attention to detail and comfort to playboats. I'll see you on the Ottawa River in my Yellow 2-Fun ! Keep up the good work everyone . Best Regards

Mike Kovach
London,Ontario
Canada

PS In case you don't remember me, I paddled in the weekend clinic with my friend John with you and Jesse Stone at Wilderness tours . We were your only students in the class, which was great for us. I hope to take your class again this year or next.

Customer service with a smile!